Refund Policy
How refund requests are reviewed for Agentifire digital products, AI services, software development, SaaS subscriptions, automation platforms, telecom/VoIP solutions, and professional service engagements.
Policy Overview
Refund Rules for Digital, AI, SaaS & Software Services. This policy applies to Outhentica Global LLC customers purchasing digital services, subscriptions, AI automation, software development, telecom/VoIP services, and professional delivery packages through Agentifire.
General Non-Refundable Policy
Fees for digital products, SaaS access, AI usage, software services, telecom, consultancy, and delivered work are non-refundable once the service is provided, consumed, activated, or work has started.
- Digital products & SaaS
- AI & software services
- Consultancy & delivered work
Refund Eligibility Window
A refund may be reviewed only within 3 days of initial purchase with usage below the threshold - fewer than 20 messages for qualifying AI/SaaS services.
- 3-day review window
- Usage below threshold
- Qualifying AI/SaaS services
Consumed Services
Services are consumed when usage, access, deployment, development, API consumption, AI model processing, campaign execution, or resource reservation has occurred.
- Usage & access
- Deployment & development
- API & resource consumption
Professional Service Work
Custom development, design, integration, DevOps, AI training, discovery, architecture, and consulting fees are non-refundable after work begins.
- Custom development
- DevOps & implementation
- Consulting & AI training
Technical Issue Review
If a verifiable platform-side defect exists, customers may request review with screenshots, logs, timestamps, account details, and error evidence.
- Verified platform defects
- Evidence required
- Case-by-case review
Chargebacks
Contact support before filing a bank dispute. Chargebacks without prior review may result in service suspension and usage record submission to the payment provider.
- Contact support first
- Service suspension risk
- Usage records submitted
Country-Specific Guidance
Regional Refund Positioning. Refund requests are reviewed under this policy while considering service delivery, digital usage, payment records, and applicable consumer protection expectations in each region.
United States
For USA customers, Outhentica Global LLC provides Agentifire digital and professional services that are generally non-refundable once accessed, consumed, delivered, or started. Refund review is limited to the 3-day eligibility window, low usage, duplicate billing, or verified platform-side technical defects.
Saudi Arabia
For Saudi Arabia customers, the 3-day refund window acts as a fair review period for qualifying Agentifire digital services. Once the service is consumed, delivered, configured, or usage exceeds the threshold, fees are treated as non-refundable.
UAE
For UAE customers, including Dubai, Outhentica Global LLC applies a fair-use refund review window for Agentifire digital services. After access, activation, delivery, implementation, or material usage, the service is considered provided and non-refundable except for verified technical defects.
Pakistan
For Pakistan customers, Outhentica Global LLC offers the 3-day refund window as a customer satisfaction review for qualifying Agentifire digital services. Refunds remain subject to usage, service delivery status, project work completed, and account records.
Non-Refundable Situations
When Refunds Are Not Available. Many service costs are incurred immediately through labor, infrastructure, APIs, model usage, setup, implementation, and operational resources.
Refund Request Process
How to Request a Refund Review. Submit complete information so Outhentica Global LLC can review your Agentifire request using account records, delivery status, usage data, and technical evidence.
Send your request to support@agentifire.io from the email associated with your purchase.
Include your name, company, account email, invoice number, purchase date, service name, and refund reason.
For technical issues, attach screenshots, timestamps, error logs, call records, or relevant evidence.
Outhentica Global LLC reviews service usage, delivery records, technical logs, and payment details before responding.
FAQ
Frequently Asked Questions for Agentifire customers purchasing AI, software, SaaS, telecom, automation, and professional services.
Are all Agentifire services refundable?
No. Most digital, AI, SaaS, software, telecom, and professional services are non-refundable once delivered, consumed, activated, or work has begun. Limited refund eligibility applies within 3 days of purchase with usage below the defined threshold.
What is the standard refund window?
Refund requests must be submitted within 3 days of the initial purchase date to be considered for review.
Can custom development work be refunded?
No. Custom development, design, integration, and consulting fees are non-refundable once work has started, as costs are incurred immediately through labor and resource allocation.
What if there is a technical problem?
If a verified platform-side technical defect prevents normal service use, you may submit a refund review request with supporting evidence.
Can unused credits be refunded?
Unused credits or prepaid balances may be reviewed on a case-by-case basis. Contact support@agentifire.io with your account details.
What happens if I file a chargeback?
Filing a chargeback without first contacting support may result in immediate service suspension, account review, and submission of usage records to the payment provider. Please contact us first.
Need Support?
Submit Your Refund Request for Review. Contact Outhentica Global LLC support with your account email, invoice details, service name, purchase date, reason for request, and evidence where applicable.
support@agentifire.io